The problem
Every large organisation runs governance processes: a project must pass a gate before its next phase, a change must be approved, a supplier must be assessed, a climate report must be substantiated. At AXA these reviews rested on people reading dozens of documents nobody had time to read in full. The verdict depended on the reviewer, the reasoning stayed in their head, and when a regulator or an auditor asked why, the evidence was hard to find again.
I analysed the gating process and saw that the questions were stable from one project to the next, that the evidence existed in the project's own documents, and that what was missing was a rigorous, repeatable and auditable way of connecting the two. That is a governance problem, not a search problem.